How To Fix Your Insignia TV Won’t Connect To Wi-Fi

Insignia TV Won't Connect To Wi-Fi

There’s nothing quite like settling down for a relaxing evening, remote in hand, ready to dive into your favorite shows or movies. But the serenity can be quickly shattered when you’re greeted with that disheartening message: “No Internet Connection.” If you’re an Insignia TV owner, this scenario might sound all too familiar. Fortunately, while the Insignia TV Won’t Connect To Wi-Fi issue might seem overwhelming, they’re often solvable with the right steps. In this guide, we’ll delve into the reasons behind these disruptions and arm you with practical solutions to get back to your binge-watching in no time.

While Insignia TVs, a proud product of Best Buy, have built a reputation for quality with features like integrated Amazon Fire TV and Roku TV, they aren’t immune to the occasional technological hiccup. Issues like software glitches, setting discrepancies, or weak internet signal strengths can sometimes hinder the seamless streaming experience you’d expect. But, with every problem comes a solution. In this post, we’ve compiled a comprehensive list of troubleshooting methods, tailored for situations when your Insignia TV won’t connect to Wi-Fi to ensure that your next movie night goes off without a hitch.

Understanding the Insignia TV

Before we jump into troubleshooting, it’s essential to know a bit about the brand. Insignia TVs are Best Buy’s private label, offering a wide range of sizes from a compact 32 inches to a cinematic 70 inches. With most Insignia TVs equipped with either Amazon Fire TV or Roku TV, they bring smart capabilities right to your living room. But like all tech, they aren’t immune to the occasional hiccup.

Understanding the Issue

Why Might Your Insignia TV Disconnect From Wi-Fi?

When your Insignia TV disconnects from Wi-Fi, you’ll likely notice that streaming apps aren’t accessible. This can result from several reasons:

  • Your Wi-Fi router might not be receiving internet from your ISP.
  • Your TV may have connectivity issues with the router.

But there’s no need to panic. With some simple troubleshooting, your binge-watching plans can still be a go.

Troubleshooting Steps

1. Power Cycle Your Insignia Smart TV

Sometimes, a simple restart can resolve most glitches.

  • Initiate Restart: Before taking any major steps, always start by restarting your Insignia Fire TV to refresh its software and potentially clear any minor glitches.
  • Power Cycle Your Insignia Smart TV: Find the power cord connected to your Insignia TV.
  • Unplug the TV: Safely remove the power cord from the power outlet.
  • Wait: Allow the TV to remain unplugged for a full minute to ensure it’s fully powered down.
  • Discharge Residual Power: Locate the power button on your TV. Likewise, press and hold it for at least 10 seconds to clear out any remaining power.
  • Reconnect the TV: Plug the power cord back into the power outlet.
  • Switch on the TV: Power up your Insignia TV.
  • Test the Internet Connection: Navigate to the TV’s settings or use any internet-dependent feature. Lastly, check if the internet connection issue is resolved on your Insignia Smart TV.

2. Reset Your Wi-Fi Router

Your modem or router might occasionally lose connection to your ISP.

  • Unplug the Modem/Router:
    • Locate the power cord attached to your modem/router. Safely disconnect it from the power source.
  • Wait:
    • Allow the modem/router to remain unplugged for approximately 60 seconds. This ensures it’s fully powered down and any lingering processes are halted.
  • Reconnect the Power:
    • Plug the power cord back into the power source for your modem/router.
  • Turn On the Modem/Router:
    • If your device doesn’t turn on automatically, power it on using its switch or button.
  • Wait for Connection:
    • Observe the modem/router’s lights or display.
    • Wait until all the lights stabilize, indicating it has made a connection to the internet and your local network.
  • Test on Insignia TV:
    • Turn on your Insignia TV.
    • Navigate to the settings or use any internet-based application.
    • Check if the internet connection is now stable and functioning properly.

3. Network Reset On Your Insignia TV

In some cases, the TV’s network settings can be the culprit.

  • Access Menu Settings: Use your remote control to open the main menu settings on your TV.
  • Go to General Settings: Using the arrow buttons on your remote, navigate to and select “General Settings.”
  • Navigate to Network: Within general settings, find and select the “Network” option.
  • Check Network Status: Click on the “Network Status” option to view the current connection details.
  • Network Reset: Locate and select the “Network Reset” button. This will reset your TV’s network settings to default.
  • Access the Home Menu: Press the “Home Button” on your Insignia TV remote.
  • Locate Settings: Use the arrow buttons on your remote to find and select the “Settings” option.
  • Select Network Again: Navigate to and select the “Network” option, just as you did earlier.
  • Connect to Wireless Network: Click on the “Wireless (Wi-Fi)” option. Similarly, a list of available networks will appear on your screen.
  • Select Your Network: Scroll through the list and select your home network.
  • Enter Password: Use the remote to input the password for your selected network. Once entered, your Insignia TV should connect to the wireless network.
Insignia TV white background

4. Check Your Internet Connection

Ensure that your internet speed matches your subscription plan.

  • Launch the Browser: On your Insignia Fire TV, open the browser application.
  • Navigate to Speedtest Website: Enter “” in the browser’s address bar and hit enter.
  • Initiate the Speed Test: Once on the website, look for the “Go” button and click on it to start the internet speed test.

After a few moments, the site will display your download and upload speeds, ensuring you have an idea of your Insignia Fire TV’s internet connection performance.

5. Update Your TV Software

An outdated software version could be incompatible with current standards.

  1. Gather TV Information:
    • Navigate to the “Help” menu.
    • Select “System Info” and note down the model, revision, and firmware details.
  2. Prepare USB Drive:
    • Plug a USB drive into your computer.
  3. Download Firmware:
    • Visit ““.
    • Click “Support & Service“.
    • Find the firmware corresponding to your TV’s Model and Rev ID.
    • Click the matching firmware link and save the file to a location like your desktop.
  4. Transfer Firmware to USB:
    • Locate the downloaded .BIN file on your computer.
    • Copy it directly to the root of your USB drive.
  5. Insert USB into Insignia TV:
    • Turn off your Insignia TV.
    • Insert the USB drive into the port labeled “Service” or “USB“.
    • Power on the TV.
  6. Initiate Firmware Update:
    • The TV will automatically recognize the update.
    • Follow the on-screen instructions to complete the firmware upgrade.

6. Factory Reset

If all else fails, restoring factory settings can be your silver bullet.

  • Use the TV buttons to navigate to “Settings“.
  • Choose the “System” option.
  • Select “Reset to Factory Defaults“. Your TV will now reset to its original settings.

7. Reach Out to Insignia Support

If your Insignia TV still can’t connect to Wi-Fi after trying all the troubleshooting steps mentioned earlier, it’s advisable to reach out to the nearest customer service center. The issue might be due to a defective hardware component.

Bonus Tip: Pairing Your Insignia TV Remote

Lost connection with your remote? Here’s a quick guide:

  • Enhanced Remote: Use the pair button located inside the battery compartment.
  • Using the Home Button: If there’s no pair button, hold the home button for 30 seconds, pointing at the TV.
  • Three-button Trick: Press and hold the Back, Left, and Menu buttons for 30 seconds, pointing at the TV.
Insignia TV Won't Connect To Wi-Fi

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Final Remarks

In the digital age, a stable internet connection is crucial, especially when it comes to enjoying your favorite shows or movies on a Smart TV. Unfortunately, even with top-tier brands like Insignia, technical issues can arise, disrupting your streaming experience. But don’t despair! With the solutions we’ve laid out, you can easily identify Insignia TV’s Wi-Fi connectivity problems with ease and confidence.

Moreover, if you’ve gone through all the steps and still your Insignia TV won’t connect to Wi-Fi, remember that there’s no shame in reaching out to customer support. They are equipped to handle even the most intricate of problems. Armed with the knowledge from this guide and the support of Insignia’s team, you’re well on your way to countless hours of uninterrupted viewing pleasure.

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