POP3/IMAP Access Isn’t Enabled for This Account Error

The latest additions to Samsung’s renowned Galaxy series, Galaxy S9 and Galaxy S9 Plus, exhibit impressive hardware and software upgrades. Nevertheless, they’re not immune to problems faced by their predecessors, one of which being the error message “The username or password is incorrect or POP3/IMAP access isn’t turned on for this account” encountered during email setup. This article offers insights on how to tackle this issue effectively.

Galaxy S9 Plus users have reported experiencing difficulties setting up their email accounts. Even with seemingly correct server names, port numbers, and credentials, the error “The username or password is incorrect or POP3/IMAP access isn’t turned on for this account” keeps cropping up. This guide aims to address and rectify this predicament.

pop3 imap access is not turned on for this account

How to Fix POP3/IMAP Access Isn’t Enabled for This Account Error?

This is the first and foremost step in resolving the issue at hand. It involves making sure that your email username and password are correctly inputted, as they play a crucial role in your email setup process. Here’s what you should do:

Time needed: 2 minutes

  1. Ensure Accuracy

    When setting up your email account on your Samsung Galaxy S9 Plus, it’s of utmost importance to input your credentials with absolute precision. A seemingly insignificant typographical error could be the unseen culprit behind the error message you’re encountering.

  2. Another Device

    To confirm that you’ve got the right username and password, make use of another device. Logging into your email account from an alternative device can serve as a means of validating the accuracy of your credentials, and in turn, assist in resolving the issue on your Galaxy S9 Plus.

Email Setup to Fix POP3/IMAP Access Isn’t Enabled for This Account

Your email service provider will typically provide guidelines on how to properly set up your account. Following these instructions could be instrumental in preventing and rectifying issues like the one you’re facing.

  • Visit the official website of your email provider to access these guidelines.
  • Be wary of instructions from third-party websites. They may not always be accurate or up-to-date.

Disabling Two-Step Verification or Similar Security Measures

While two-step verification greatly enhances the security of your email account, it can occasionally cause issues during setup on new devices. Here’s what you need to do:

  • Temporarily disable two-step verification or similar security measures.
  • After successfully setting up your email account, remember to re-enable these features.

Clearing Cache and Data of the Email App

Sometimes, the email application’s cache or data may be causing the issue. Therefore, clearing them could potentially solve the problem. Here’s how to go about it:

  • Navigate to Settings > Apps > Email App > Storage.
  • Select ‘Clear Cache’. If the problem persists, select ‘Clear Data’.

When all else fails, resorting to a factory reset can potentially eliminate the problem. However, it’s crucial to remember that this process erases all data on your device. Here’s the procedure:

  • Firstly, back up all your essential data.
  • Switch off your device and follow the standard procedure to perform a factory reset.
  • Once the process is complete, restart your device.

Pop3 Imap Access with a Different Email App

At times, the problem lies not in your device or email credentials, but in the email app itself. A glitch in the application could be responsible for the “POP3/IMAP access isn’t turned on for this account” error. To rule out this possibility, try setting up your email account on a different email app. After all, numerous reliable and user-friendly email apps are available on the market.

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pop3 imap access is not turned on for this account


In conclusion, troubleshooting the “pop3 imap access is not turned on for this account” error on your Samsung Galaxy S9 Plus involves a series of simple yet effective steps. Moreover, from diligently checking your email credentials to considering a factory reset, each measure contributes to creating a seamless email experience on your device. Additionally, remember that patience and attention to detail throughout the process will significantly enhance the likelihood of swiftly pinpointing and rectifying the issue.

Frequently Asked Questions

What is the ‘POP3/IMAP access is not turned on for this account’ error?

This error usually indicates an issue with your email server settings or login credentials.

Why am I seeing this error on my Galaxy S9 Plus?

There could be several reasons, including incorrect login details, improper setup, or security features such as two-step verification.

I’ve entered the correct credentials, but I’m still seeing the error. What should I do?

Try disabling any additional security features temporarily, like two-step verification, and attempt the setup again.

Will a factory reset definitely resolve the issue?

Not always, but it’s generally considered a last resort when all other troubleshooting steps fail.

Could another email app solve this issue?

Yes, using a different email application can sometimes circumvent problems associated with a specific app.

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